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Service Management Executive at Interswitch Limited

Interswitch Limited is recruiting for the position of Service Management executive. Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations.

Location

Lagos

Job Purpose

Utilize Insights, Data and Service Improvements Initiatives to deepen business value across the Digital Commerce Business.

Responsibilities

  • Identify faulty operational processes from the Consumers’ point of view, collaborate with teams within Interswitch to drive implementation of identified service enhancements.
  •  Collaborate with Business teams within Digicom during new product introductions, oversee the customer journey to ensure efficient service delivery.
  • Own resolution of issues raised by customers via support portals and ensure resolution within specified timeframe.
  • Work with internal teams to drive continuous customer engagement, increase activities across all consumer products and reduce monthly churn rate.
  • Research and collate market intelligence, conduct advanced quantitative and qualitative analyses of market trends across.
  •  Oversee the generation and analysis of data to provide recommendations for continuous business improvement to aid service performance review and trends analysis.
  • Function as the Business Intelligence Champion for the team.

Education and Experience

Academic Qualification(s): Good 1st degree in relevant discipline

Experience (Number of relevant years):  3 – 5 Years

How to Apply

Visit InterSwitch on www.linkedin.com to apply.


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