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IT Support Specialist at Freudenberg

IT Support Specialist at Freudenberg – NOK General Partnership. Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, and operates more than 20 facilities with about 4,700 employees across the Americas.


Job Type: 

Full-time

Responsibilities
  • Manage data backups – Change tapes on schedule, clean drives as needed, comply with off-site rotation policy and archive data appropriately to magnetic or optical media. Ensure that all media is stored securely.
  • Mitigate risks presented by virus/adware/spyware threats – Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and the FNGP network. Apply patches and hotfixes as directed by Level 2 IT staff.
  • Maintain network infrastructure – Work to provide maximum availability of data and voice services or devices. Monitor and manage disk space utilization and housekeeping on all relevant systems. Keep documentation current to ensure accurate data when
  • troubleshooting or analysis is required.
  • Provide afterhours support for local business- During weekends, holidays, and off-time provide support for production down emergencies.
  • User Support – Utilize Omnitracker to field, record and document problem resolutions for end-users. Recognize their needs; provide solutions related to the use of desktop software, hardware and common systems. Train users in efficient use of software and systems.
  • May be asked to handle NSD tickets in Omnitracker, communicate changes in the IT systems to the local sites, hold regular meetings with divisional management to align IT and business, and help with needs of the project management team.
IT Support Specialist at Freudenberg
  • Entering NSDs (nonstandard demand) tickets for the business.
  • Software Design, Development and Implementation – Facilitate the design, development, automated installation, implementation and effective utilization of new software according to the agreed upon systems and architecture and infrastructure.
  • IT Organization support – Communicate with and support activities of the fellow IT staff in Telecom & Infrastructure – Enterprise Applications – ERP and PMO groups. Participate in SME group activities.
  • Training – Train users to use appropriate tools, services and to be self-sufficient. Train IT professionals for improving the tools and services. Train the business professionals for employing the analysis tools to generate information.
  • Administration – Coordinate internal and external technical resources to provide
  • maintenance and support of installed I.T. infrastructure. Review proposed purchases for justification and adherence to standards.
  • Hardware – Help plan and manage the procurement, maintenance and disposition of obsolete computer equipment. Accurately record and track current IT assets using CMDB.
  • Phone Systems – Provide local support for the FNGP Telecommunications Strategy.
IT Support Specialist at Freudenberg
  • Budget- Assist as needed in budgeting for direct and allocated IT services and equipment.
  • Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
  • Understand and implement the health and safety policy and to integrate health and safety considerations into daily work activities.
  • Coordinates with – IT Regional staff personnel, FNGP IT Leadership, other IT groups in FNGP, contract vendors and business areas.
Qualifications
  • IT discipline experience 0 – 5 years
  • Associates Degree
  • Strong analytical skills
  • Strong communication skills and organizational skills
  • Commitment to continuous improvement and learning up to date practices within the industry
  • Team player
  • Experience with LAN, Desktop PC’s, Applications & Operating systems
  • Proactive, self-motivated and able to work with minimum supervision in a fast paced environment
  • Must have strong organizational skills and ability to meet deadlines
Apply

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