IT Helpdesk Specialist at Appzone Limited. Appzone Limited is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

Job Title: IT Helpdesk Specialist

Operation ID: 75
Location: Lagos
Type: Full Time

Job Profile

• We are looking for a talented, self-driven and customer service-oriented helpdesk Officer to join our Helpdesk team! As a helpdesk officer, you will be responsible for handling Client enquires on technical issues and help in resolving them.   

Job Expectations

• Provision of a reliable interface between the client and AppZone Limited
• Conduct quarterly customers satisfaction survey
• Respond to client’s enquiries for technical assistance via telephone, e-mails, or instant messenger.
• Logging of cases and help desk interactions with clients using CRM applications.
• Follow standard help desk procedures in other to assist clients to resolve technical issues.
• Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Prepare activity and other CRM reports.
• Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Active engagement in the achievement of Goals & Objectives in line with the company’s vision, mission and values relevant to responsibilities granted to you, which may be amended from time to time.

IT Helpdesk Specialist at Appzone Limited

See also; Account Reconciliation Officer at QFA Nigeria

Requirements

• B.Sc in Computer Science, Business Administration or any other related field.
• At least 2-3 years helpdesk work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..
• Candidate should have a good knowledge of software, Payment, and banking.
• Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management and product Domain Knowledge.
• Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
• Candidate must have strong attention to detail, great communication skills and works well in a team.

Application Closing Date

Not Specified

How to Apply

Interested and qualified candidates should:
Click here to apply