Customer Service Assistant at British Council

The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous world. In terms of our reach and impact, we are the world’s leading cultural relations organisation.

Job Title: Customer Service Assistant

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 2 years

Location: Lagos

Job Field: Customer Care 

Department: Exams
Contract type: Locally Engaged   
Duration: 1-year fixed term contract
Pay band: 2

Role Purpose
  • The Role holders will support the achievement of country plan objectives in Nigeria by delivering customer services. The successful candidate will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services.
  • You will need to meet Customer Service Excellence standards in all inbound and outbound contact with customers.  

Customer Service Assistant at British Council



  • English Language Proficiency Level minimum B2, written and spoken
  • University Degree or equivalent work experience
  • Minimum 2 years call centre experience
  • Experience working with CRM (Client Relationship Management) & Call management systems
  • At least 2 years dealing with customers and enquiries within a reputable customer service environment with proven positive track record
  • Proven experience of providing service within quality standards
  • IT skills and experience working with MS Word & MS Excel
  • Attention to details


  • Fluency in one of the 3 major Nigerian languages – Hausa, lgbo or Yoruba
  • Customer Service qualification
  • Experience in supervising a group of people to achieve a specific purpose

N3,390,541 per annum.

Application Closing Date

25th April, 2021.

Method of Application

Note: Candidates must have current legal right to live and work in Nigeria.

Interested and qualified? Go to British Council on to apply

Note: Never pay for any training, certificate, assessment, or testing to the recruiter.


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